Terms & Conditions


All orders must be received before 6pm to guarantee next day delivery. Orders left on the answering machine must be left by 8pm, a day in advance of delivery. Next day delivery cannot be guaranteed. Also, a charge may be applied for emergency or cancelled orders.

Delivery Information

The minimum delivery amount within Glasgow is £100.00 (Net). The minimum delivery amount outside Glasgow is £200.00 (Net)

All products are offered subject to availability and prices are subject to change without prior notice. If an item is not in stock, we reserve the right to provide a substitute item at a substitute price.

All deliveries must be signed for. If there are missing items or items you wish to return, you may state this on the delivery note before you sign for it. In the interests of health and safety, goods which are damaged on delivery must be rejected by the customer. We cannot accept liability for damages once the delivery has been made.

Once the customer has signed for the delivery, he or she acknowledges perfect condition of the received goods at the stated prices, descriptions and quantities. Our drivers cannot accept goods for return without prior arrangement for uplift.


Payment is strictly cash on delivery only. Payment by cheque or credit account will only be accepted with prior arrangement and once all terms have been agreed in writing.

Customers are not authorised to deduct any balances from their bill.

If you are in breach of credit terms, interest will be charged at 2% above the base rate. A £50 administration charge is applied for dishonoured cheques.

All goods supplied remain the property of Twisted Hygiene & Packaging Ltd until payment has been made in full.

Failure to meet payment terms will result in the goods not being delivered and the immediate closure of the account. Any remaining balances are payable immediately.

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